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Logística y Guion de Llamadas

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Logística y Guion de Llamadas

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Conocerán lo que se aprendió de lo realizado en clase

Created by

Sofia Isabela Leon Bedoya
Sofia Isabela Leon Bedoya
Colombia

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Logística y Guion de Llamadas
 

Logística y Guion de LlamadasOnline version

Conocerán lo que se aprendió de lo realizado en clase

by Sofia Isabela Leon Bedoya
1

¿Cuál es el primer paso al atender una llamada de atención al cliente?

2

¿Qué debe hacer el agente si el cliente está molesto?

3

¿Cuál es un ejemplo de cierre adecuado de una llamada?

4

¿Qué función cumple parafrasear el motivo de la llamada?

5

¿Qué parte del guión permite transferir la llamada a otro agente?

6

¿Qué es la logística?

7

¿Cuál es el objetivo principal de la logística?

8

¿Cómo se llama el canal por el que los productos salen del almacén hacia el cliente?

9

¿Qué herramienta permite rastrear la ubicación de un paquete en tiempo real?

10

¿Qué significa optimizar la logística?

 
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