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Is an easy test

Created by

Luisa Maria Rubio Dominguez
Luisa Maria Rubio Dominguez
Colombia

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Test about topics we've seen
 

Test about topics we've seenOnline version

Is an easy test

by Luisa Maria Rubio Dominguez
1

Which of the next is an INDIRECT Question to do at the customer.

2

What is rapport?

3

Which of the following is NOT a topic in the CSC B13 test?

4

What does it mean to educate the customer?

5

In what time zone does Colombia fit with the United States?

6

What are PMD repports?

7

How is the correct way to start an interaction with the customer?

8

What to do if the customer is passing by a hard situation?

9

If the customer is doing so many quetions and want that the things be done like he wants. What kind of customer is this?

10

What do we do when the customer is asking for an specific product and this is not available?

 
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