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Quiz sobre Duplicados

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Quiz sobre Duplicados

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About this activity

Pon a prueba tus conocimientos sobre el texto 'Duplicados' con este divertido juego de preguntas.

Created by

William Esteban Reyes Rojas
William Esteban Reyes Rojas
Colombia

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Quiz sobre Duplicados
 

Quiz sobre DuplicadosOnline version

Pon a prueba tus conocimientos sobre el texto 'Duplicados' con este divertido juego de preguntas.

by William Esteban Reyes Rojas
1

Un usuario contacta por medio de ticket (Ticket 2) sumando la información del correo que desea actualizar en su cuenta simultáneamente, vemos que esa misma consulta está en un ticket anterior (Ticket 1) que tiene estado pendiente debido a que en dicha interacción solicitábamos que nos indicara el correo que desea añadir. ¿Qué deberíamos hacer en este caso?

2

¿Qué consideraciones debemos tener en cuenta para determinar que hay otro compañero está gestionando un caso en ese mismo momento?

Escoge una o varias respuestas

3

Si durante un chat el conductor consulta sobre una situación previamente reportada en un ticket que ha sido reabierto (reopen), ¿cuál es el procedimiento correcto que debemos seguir?

4

Una de las nuevas macros que el procedimiento implementa es:

5

¿Qué debo hacer si en un ticket me encuentro una nota interna de gestión por parte de un compañero?

 
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