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Prueba_diagnóstica_servicio_al_cliente

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Prueba_diagnóstica_servicio_al_cliente

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About this activity

Pon a prueba tus conocimientos sobre el servicio al cliente y normativa.

Created by

Angela Herrera
Angela Herrera
Colombia

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Prueba_diagnóstica_servicio_al_cliente
 

Prueba_diagnóstica_servicio_al_clienteOnline version

Pon a prueba tus conocimientos sobre el servicio al cliente y normativa.

by Angela Herrera
1

¿Por qué es importante seguir la normativa de servicio al cliente en una organización?

2

De las siguientes afirmaciones, ¿Qué diferencia existe entre un cliente y un usuario?

3

¿Qué se entiende por cliente interno en el contexto de gestión del talento humano?

4

¿Qué se entiende por cliente externo en el contexto de gestión del talento humano?

5

El protocolo de atención y servicio al cliente es un conjunto de reglas orientadas a describir la forma en que los empleados deben actuar ante el cliente en diversas situaciones con el fin de establecer lineamientos claros sobre cómo recibir, escuchar, comprender y responder a las necesidades y expectativas de los clientes.

6

¿Qué se entiende por ciclo de servicio en el contexto de la atención al cliente?

7

¿Qué se entiende por "momento de verdad" en el servicio al cliente?

8

¿Cuáles son los tres componentes principales del triángulo de servicio?

9

De las siguientes opciones, ¿Cuál representa una característica fundamental de un buen servicio al cliente?

10

¿Qué se entiende por etiqueta y protocolo institucional en el contexto del servicio al cliente?

 
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