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Desafío de Atención al Cliente

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Desafío de Atención al Cliente

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About this activity

Pon a prueba tus conocimientos sobre la atención al cliente con este divertido quiz.

Created by

Juanita Alvarado torred
Juanita Alvarado torred
Colombia

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Desafío de Atención al Cliente
 

Desafío de Atención al ClienteOnline version

Pon a prueba tus conocimientos sobre la atención al cliente con este divertido quiz.

by Juanita Alvarado torred
1

¿Cuál es el objetivo principal de atender clientes?

2

¿Qué es una queja en atención al cliente?

3

¿Cuál es una buena práctica al atender a un cliente?

4

¿Qué significa la empatía en atención al cliente?

5

¿Qué herramienta es útil para gestionar quejas?

6

¿Cuál es un error común al atender clientes?

7

¿Qué es el servicio post-venta?

8

¿Cómo se puede mejorar la satisfacción del cliente?

9

¿Qué actitud es clave en atención al cliente?

10

¿Qué significa 'resolver problemas' en atención al cliente?

11

Cual es el primer paso al recibir una queja de un cliente?

Escoge una o varias respuestas

12

Que debe evitarse al momento de atender un reclamo ?

13

Que beneficio trae una buena gestión de quejas y reclamos para una organización?

14

Cual es el objetivo principal de atender un reclamo de manera efectiva?

15

Que técnicas ayuda a calmar a un cliente molesto?

 
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