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Welcome Aboard--Onboarding Navigator

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Welcome Aboard--Onboarding Navigator

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About this activity

Given are the Onboarding scenarios based on customer contacts; please choose the right course of action to be taken in ONBD task.

Created by

Chaithra Salian
Chaithra Salian
India

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Welcome Aboard--Onboarding Navigator
 

Welcome Aboard--Onboarding NavigatorOnline version

Given are the Onboarding scenarios based on customer contacts; please choose the right course of action to be taken in ONBD task.

by Chaithra Salian
1

Customer contacted us to update the A record and you have helped in updating it.

2

Customer wanted help in resetting the Password and you have proactively helped in changing the Home and Site URL.

3

Customer contacted for help in creating the professional email service, you have shared the KB article on how to set it up. Since the customer was running late, they informed that they will create it later.

4

Choose the Pre Oboarding questions that are asked to the customer. (Choose all that is applicable)

Choose one or more answers

5

Customer wanted help in updating their profile details in Account Manager, and you have pitched in for the SiteLock Upgrade; however, the customer went idle after you pitched.

 
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