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Cuestionario de Servicio al Cliente

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If you wish, you can download a demo game here and test its integration:

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Cuestionario de Servicio al Cliente

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About this activity

Evalúa tu atención en situaciones reales de servicio.

Created by

Espacios de Escucha
Espacios de Escucha
Mexico

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Cuestionario de Servicio al Cliente
 

Cuestionario de Servicio al ClienteOnline version

Evalúa tu atención en situaciones reales de servicio.

by Espacios de Escucha
1

¿Qué dato FALTA en esta comanda? 1 sopa de tortilla, 2 aguas, 1 filete

2

¿Qué dato FALTA en esta comanda? 1 sopa de tortilla, 2 aguas, 1 filete

3

Un cliente está molesto por un retraso en su pedido. ¿Qué debes hacer?

4

Un cliente no entiende las instrucciones del producto. ¿Qué es lo mejor?

5

Un cliente pide ayuda para encontrar un producto. ¿Qué debes hacer?

6

Un cliente se queja por un error en su factura. ¿Cuál es la mejor acción?

7

Un cliente desea una recomendación. ¿Qué debes hacer?

8

Un cliente insatisfecho pide hablar con un supervisor. ¿Qué debes hacer?

9

Un cliente pide un producto que está agotado. ¿Cuál es la mejor respuesta?

10

Un cliente necesita ayuda con un producto defectuoso. ¿Qué debes hacer?

11

Un cliente agradece por la atención recibida. ¿Qué es correcto decir?

12

Un cliente tiene dudas sobre un pago. ¿Qué debes hacer?

 
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