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Servicio de Calidad_M2_N1

Quiz

(10)
Played 121 %Accuracy 78 Average time 02:40

About this activity

Evalúa tus conocimientos sobre atención y actitud de servicio.

Created by

Guatemala

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Servicio de Calidad_M2_N1
 

Servicio de Calidad_M2_N1Online version

Evalúa tus conocimientos sobre atención y actitud de servicio.

by Erwin Lopez
1

¿Qué NO es un aspecto importante en el servicio de calidad?

2

¿Cuál es una actitud correcta en el servicio?

3

¿Qué debe hacer un buen servidor con la postura?

4

¿Qué NO es recomendable en la atención al cliente?

5

¿Qué actitud transmite energía y buena disposición?

6

¿Qué NO se debe hacer para brindar buen servicio?

7

¿Qué es importante para una buena presentación personal?

8

¿Qué actitud NO ayuda a un buen servicio?

9

¿Que es una mala práctica?

10

¿Qué NO se recomienda en la atención para mejorar la imagen?

11

¿Como calmar a un cliente molesto?

12

¿Que es tener actitud de servicio?

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