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Gestión de la Calidad

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Gestión de la Calidad

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Calidad total y Productividad

Created by

Alexander Delgado
Alexander Delgado
Costa Rica

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Gestión de la Calidad
 

Gestión de la CalidadOnline version

Calidad total y Productividad

by Alexander Delgado
1

¿Qué buscaba la etapa de “inspección” en la evolución del concepto de calidad?

2

¿Qué etapa fue influenciada directamente por los métodos de control estadístico de calidad?

3

¿Qué característica define a la etapa de aseguramiento de calidad?

4

¿Cuál fue uno de los aportes clave de Japón al desarrollo del concepto moderno de calidad?

5

¿Qué afirmación representa mejor el enfoque de calidad total?

6

¿Cuál de estas NO es una característica de la calidad total?

7

¿Por qué la alta dirección es clave en la gestión de calidad total?

8

¿Qué significa “costo de calidad” según el texto?

9

¿Qué permite la prevención dentro del enfoque de calidad total?

10

¿Cuál es el papel de los clientes en la calidad total, según estas páginas?

 
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