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Buenas Prácticas. Protocolo de Atención Telefónica

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Buenas Prácticas. Protocolo de Atención Telefónica

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(24)
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About this activity

Selecciona la respuesta correcta para cada pregunta en el menor tiempo posible

Created by

MARCO VALDEZ
MARCO VALDEZ
Mexico

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Buenas Prácticas. Protocolo de Atención Telefónica
 

Buenas Prácticas. Protocolo de Atención TelefónicaOnline version

Selecciona la respuesta correcta para cada pregunta en el menor tiempo posible

by MARCO VALDEZ
1

¿Cuál es la forma correcta de contestar una llamada según el protocolo?

Escoge una o varias respuestas

2

¿Qué frase es correcta como parte de la despedida según el protocolo?

3

¿Cuál es el primer paso al contestar el teléfono?

4

¿Qué frase NO es aceptable para despedirse de una llamada?

5

¿Qué NO forma parte del protocolo de atención telefónica?

6

¿Cuál es la secuencia correcta al atender una llamada?

7

¿Qué es obligatorio incluir al presentar atención al cliente por teléfono?

8

¿Qué acción es correcta al finalizar la llamada?

9

¿Cuál de las siguientes frases refleja entusiasmo y profesionalismo?

10

¿Qué debe evitarse según el protocolo?

 
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