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Desafío BPO vs Inhouse

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Desafío BPO vs Inhouse

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Quiz sobre BPO, Inhouse y contingencias.

Created by

luisa hernandez
luisa hernandez
Colombia

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Desafío BPO vs Inhouse
 

Desafío BPO vs InhouseOnline version

Quiz sobre BPO, Inhouse y contingencias.

by luisa hernandez
1

Cuál es la principal diferencia en el lugar de operación entre un modelo BPO y uno Inhouse?

2

¿En qué situación es más recomendable un modelo Inhouse?

3

¿Qué información no es necesaria incluir en un brief?

4

¿Qué significa SLA en la gestión de servicios?

5

En un plan de contingencia para un servicio BPO, si el riesgo es “alta rotación de agentes”, ¿cuál sería una acción preventiva adecuada?

 
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