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Protocolo de Atención en Hoteles

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Protocolo de Atención en Hoteles

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About this activity

Guía rápida de servicio al huésped

Created by

MALEVIS ELENA ANGULO MARTINEZ
MALEVIS ELENA ANGULO MARTINEZ
Colombia

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Protocolo de Atención en Hoteles
 

Protocolo de Atención en HotelesOnline version

Guía rápida de servicio al huésped

by MALEVIS ELENA ANGULO MARTINEZ
1

¿Cuál es el primer paso al recibir un huésped en la recepción?

2

¿Qué debe verificarse al hacer el check-in?

3

¿Cómo gestionar una queja del huésped?

4

¿Qué frase de cierre de interacción recomienda en recepción?

5

¿Qué debe hacer un hotel ante una solicitud especial de un huésped?

6

En términos de seguridad, ¿qué protocolo es esencial al ingresar al cuarto?

7

¿Qué hábito mejora la limpieza percibida en habitaciones?

8

En atención a clientes con discapacidad, se recomienda?

9

¿Qué aspecto promueve el upselling comercialmente?

10

¿Qué acción describe la confidencialidad de datos del huésped?

 
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