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CLIENTE FANTASMA AGOSTO 2025

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CLIENTE FANTASMA AGOSTO 2025

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Juego sobre clientes fantasma

Created by

Gabriela Pazmiño
Gabriela Pazmiño
Ecuador

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CLIENTE FANTASMA AGOSTO 2025
 

CLIENTE FANTASMA AGOSTO 2025Online version

Juego sobre clientes fantasma

by Gabriela Pazmiño
1

Según el documento, ¿qué se considera un factoar de éxito en las transacciones migrables?

2

¿Cuál de las siguientes transacciones se puede realizar en Banca Móvil?

Escoge una o varias respuestas

3

¿Qué canal permite la actualización de dirección del cliente?

4

En el proceso de migración de Ejecutivos de Servicios Transaccionales, ¿qué transacciones deben derivarse a canales alternativos como ATM’s o Mi Vecino?

5

¿Cuál es el factor de éxito en la afiliación a canales digitales?

6

Si una transacción no puede resolverse en el canal digital, ¿qué debe hacer el colaborador?

7

¿Qué datos de contacto deben confirmarse o actualizarse en cada interacción con el cliente?

8

¿Qué medio no debe utilizarse para actualizar los datos de contacto transaccional?

9

Según el protocolo, ¿cuál es la primera opción para validar datos del cliente?

10

¿Qué filosofía deben seguir los colaboradores al atender a los clientes?

 
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