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EVALUACION S8

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EVALUACION S8

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EVALUACION S8

Created by

Habilidad Blanda
Habilidad Blanda
Ecuador

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EVALUACION S8
 

EVALUACION S8Online version

EVALUACION S8

by Habilidad Blanda
1

¿Qué es la resolución de conflictos?

2

¿Qué representa un conflicto entre personas o grupos?

3

¿Qué origina comúnmente los conflictos?

4

¿Qué enfoque busca beneficio para todas las partes?

5

¿Qué permite escuchar sin interrumpir ni juzgar?

6

¿Qué permite la empatía?

7

¿Qué se recomienda antes de elegir una solución?

8

¿Qué se busca con la comunicación efectiva?

9

¿Qué actitud debe evitarse en el proceso de resolución?

10

¿Qué rol cumple un mediador?

11

¿Qué ocurre en la negociación?

12

¿Qué caracteriza al arbitraje?

13

¿Qué resultado indica una resolución efectiva?

14

¿Qué tipo de recursos generan más conflictos?

15

¿Qué actitud favorece la resolución?

16

¿Qué reduce la tensión en un conflicto?

17

¿Qué es importante comprender al inicio del conflicto?

18

¿Qué aporta la lluvia de ideas?

19

¿Qué busca el enfoque ganar-ganar?

20

¿Qué se recomienda cuando el conflicto se intensifica?

 
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