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Cambios Voluntarios

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About this activity

Reforzando nuestros conocimientos

Created by

Rosana Silva De Andrade (LATAM)
Rosana Silva De Andrade (LATAM)
Brazil

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Cambios Voluntarios
 

Cambios VoluntariosOnline version

Reforzando nuestros conocimientos

by Rosana Silva De Andrade (LATAM)
1

Para emisión/reeemisión en todos los mercados, independientemente del canal de venta, ¿es necesario discriminar los valores cobrados por separado? ¿Y cuáles?

2

El cliente ya pagó una multa en el primer cambio. En el nuevo cambio, ¿debe quedar exento de la multa por haberla pagado anteriormente?

3

¿Podemos cambiar boletos de otras placas que no sean LATAM?

4

"El cambio a un nuevo pasaje (cambio a favor de un tercero) puede ser realizado por el Agente 360." La afirmación es:

5

El cliente realiza un cambio manteniendo la ruta original. ¿Qué sucede con la BG adquirida en la reserva original?

6

¿Cuál de las opciones a continuación es correcta sobre el proceso de reemisión con saldo a favor en el Agente 360?

7

Sobre cambios que implican agregar o eliminar stopover, ¿cuál procedimiento es correcto?

8

Si se cambia más de un componente de la tarifa y las multas son diferentes, ¿qué valor de multa debe cobrarse?

9

Según la Guía Agente 360, seleccione dos pasos que forman parte del ANÁLISIS DE LA ORDEN:

10

¿Podemos cambiar un boleto en cualquier vuelo que el cliente desee?

 
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