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About this activity

Brindar a los aprendices herramientas conceptuales y prácticas para prestar un servicio al cliente de calidad, contribuyendo a la satisfacción del usuario y a la sostenibilidad empresarial.

Created by

Jennifer Cienfuegos
Jennifer Cienfuegos
Colombia

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Tipos de Satisfacción
 

Tipos de SatisfacciónOnline version

Brindar a los aprendices herramientas conceptuales y prácticas para prestar un servicio al cliente de calidad, contribuyendo a la satisfacción del usuario y a la sostenibilidad empresarial.

by Jennifer Cienfuegos
1

Un hotel ofrece el servicio pactado pero, además, sorprende al cliente con un día de spa sin costo adicional. ¿Qué tipo de satisfacción es?

2

El paciente es atendido en el horario de su cita. ¿Qué tipo de satisfacción es?

3

La comida llega fría o mal preparada. ¿Qué tipo de satisfacción es?

4

El servicio al cliente promete solucionar un problema en 24 horas, pero pasan 8 días sin respuesta. ¿Qué tipo de satisfacción es?

5

Un paciente acude a una clínica y, además de recibir una consulta puntual y clara, el doctor le da consejos adicionales de bienestar. ¿Qué tipo de satisfacción es?

 
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