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Servicio al cliente y comportamiento del consumidor

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Servicio al cliente y comportamiento del consumidor

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About this activity

Curso CRM sesión 2

Created by

DIANA MARCELA AMAYA CALDAS
DIANA MARCELA AMAYA CALDAS
Colombia

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Servicio al cliente y comportamiento del consumidor
 

Servicio al cliente y comportamiento del consumidorOnline version

Curso CRM sesión 2

by DIANA MARCELA AMAYA CALDAS
1

Es el conjunto de acciones, estrategias y actitudes que una empresa o persona adopta para atender, orientar y satisfacer las necesidades, dudas o problemas de los clientes.

2

NO es una actitud de servicio al cliente

3

Las acciones que de se deben ejecutar después de que el cliente realice una compra o contratación son:

4

Un factor interno que influye en la decisión de compra del consumidor es:

5

En la etapa del proceso de compra, un ejemplo del reconocimiento de la necesidad es:

 
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