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Atención al Cliente: Fundamentos

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Atención al Cliente: Fundamentos

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Conoce buenas prácticas de atención al cliente

Created by

GIOVANNI DE LA CRUZ GALEZO
GIOVANNI DE LA CRUZ GALEZO
Colombia

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Atención al Cliente: Fundamentos
 

Atención al Cliente: FundamentosOnline version

Conoce buenas prácticas de atención al cliente

by GIOVANNI DE LA CRUZ GALEZO
1

1. ¿Cuál es el objetivo principal de la atención al cliente?

2

2. ¿Qué se considera una buena práctica en la atención al cliente?

3

3. ¿Qué significa “escucha activa” en la atención al cliente?

4

4. ¿Cuál de las siguientes NO es una habilidad esencial en la atención al cliente?

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5. Un cliente enojado se comunica con la empresa. ¿Qué debe hacer el asesor?

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6. ¿Qué se entiende por “cliente interno”?

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7. ¿Cuál de los siguientes canales es considerado de atención al cliente digital?

8

8. ¿Por qué es importante medir la satisfacción del cliente?

 
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