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Conceptos Clave del Servicio al Cliente

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Conceptos Clave del Servicio al Cliente

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About this activity

Desafía tu visión sobre servicio al cliente.

Created by

MARLON MENDEZ
MARLON MENDEZ
Colombia

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Conceptos Clave del Servicio al Cliente
 

Conceptos Clave del Servicio al ClienteOnline version

Desafía tu visión sobre servicio al cliente.

by MARLON MENDEZ
1

¿Qué define el Servicio al Cliente?

2

¿Qué es CRM?

3

¿Qué significa SCM?

4

¿Qué es ERP en Planeación de Recursos Empresariales?

5

¿Qué cubre un Portafolio de Servicios?

6

¿Qué busca la Comunicación Empresarial?

7

¿Qué describe la Etiqueta y Protocolo?

8

¿Qué es una Imagen Personal adecuada?

9

¿Qué implica el Portafolio de Servicios orientado al cliente?

10

¿Qué función tiene el SAV (Sistema Automatizado de Ventas)?

 
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