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TEAM MICHAEL ACTIVITY 02

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TEAM MICHAEL ACTIVITY 02

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TEAM MICHAEL ACTIVITY 02

Created by

Michael Ralph Montejo
Michael Ralph Montejo
Philippines

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TEAM MICHAEL ACTIVITY 02
 

TEAM MICHAEL ACTIVITY 02Online version

TEAM MICHAEL ACTIVITY 02

by Michael Ralph Montejo
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

Starts with A

A common term for customer service representatives in call centers

Starts with B

A common BPO service involving invoice generation and payment processing

Starts with C

The company that outsources its processes to the BPO

Starts with D

An automated system that dials customer numbers for outbound campaigns.

Starts with E

A critical soft skill for customer service agents in dealing with sensitive or emotional queries

Starts with F

Input from customers or supervisors used to improve service quality and agent performance.

Starts with G

Structures and processes used to manage BPO-client relationships, ensure accountability, and maintain quality.

Starts with H

The recruitment process of bringing new agents or staff into the BPO organization.

Starts with I

Any communication between the customer and the agent, including calls, chats, emails, or social messages.

Starts with J

A programming language that may be relevant in tech support BPOs or IT process outsourcing.

Starts with K

Crucial metrics used to measure performance

Starts with L

Customer’s continued preference and repeat business with a company.

Starts with M

Refers to tasks or processes performed by humans rather than automated systems.

Starts with N

Alerts or messages sent to customers or employees about updates or important information.

Starts with O

Calls or communications initiated by the BPO agent to customers, often for sales or follow-up.

Starts with P

A set of rules or guidelines followed during customer interactions or internal operations.

Starts with Q

The standard of service or work delivered, often measured against client expectations.

Starts with R

Actions taken to restore service or rectify a failure.

Starts with S

A method of collecting customer feedback or data.

Starts with T

A documented customer issue or request tracked until resolution.

Starts with U

Describes tasks or issues requiring immediate attention.

Starts with V

A specific edition or release of software or documentation.

Starts with W

A formal notification given to employees about performance or conduct issues.

Starts with X

Often refers to the horizontal axis in data charts used for performance analysis.

Starts with Y

Common affirmative response used in scripts or customer interactions.

Starts with Z

Often used to indicate no errors, issues, or downtime; a performance goal in BPO.

 
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