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Control de Calidad - Preguntas

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Control de Calidad - Preguntas

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Quiz de calidad

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MANUSTAR TV
MANUSTAR TV
Ecuador

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Control de Calidad - Preguntas
 

Control de Calidad - PreguntasOnline version

Quiz de calidad

by MANUSTAR TV
1

¿Quién introdujo el concepto de control estadístico de procesos, considerado como uno de los primeros aportes formales a la calidad?

2

¿Qué autor propuso el concepto de “cero defectos” como base de la gestión de la calidad?

3

Según Deming, la calidad se logra principalmente a través de:

4

Según la norma ISO 9000, ¿cómo se define la calidad?

5

¿Cuál de los siguientes autores definió la calidad como “el conjunto de características relacionadas con marketing, ingeniería, manufactura y mantenimiento que satisfacen las expectativas del cliente”?

6

Cuando un producto mantiene un desempeño constante en diferentes ocasiones de uso, hablamos de la dimensión:

7

La percepción visual, sensorial y de diseño de un producto corresponde a la dimensión de:

8

Si un producto conserva su utilidad durante un tiempo prolongado, estamos hablando de la dimensión:

9

El soporte y atención que recibe el cliente después de la compra de un producto corresponde a la dimensión de:

 
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