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دورة تجربة العملاء

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دورة تجربة العملاء

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دورة تجربة العميل (الاتصال، الاكتشاف، الإبهار، التأكيد، التحقق).

Created by

mohamed saied
mohamed saied
Egypt

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دورة تجربة العملاء
 

دورة تجربة العملاءOnline version

دورة تجربة العميل (الاتصال، الاكتشاف، الإبهار، التأكيد، التحقق).

by mohamed saied
1

ما هي المرحلة الأولى في دورة تجربة العميل؟

2

مرحلة إبراز المزايا وتحمل المسؤولية (Ownership) بتكون في أي جزء من الدورة؟

3

في أي مرحلة بنستخدم "الأسئلة المفتوحة" لفهم احتياجات العميل؟

4

عندما نواجه اعتراض من العميل ونحتاج نغلق المكالمة بشكل احترافي، نكون في مرحلة:

5

في أي مرحلة بنراجع الوعود ونتأكد إن العميل راضي ونسجل الملاحظات؟

6

عميل اشترى منتج وكنت وعدته إنك هترجع تكلمه للتأكد إنه استلم المنتج. ده مثال على أي مرحلة؟

7

ما المهارة الأساسية في مرحلة الاتصال؟

8

مرحلة التأكيد تشمل:

9

في أي مرحلة ممكن نستخدم فرصة البيع المتقاطع Cross Selling

10

عندما يوضح الموظف للعميل أن مسؤوليته حل المشكلة من أول مرة، هذا ينتمي إلى مرحلة:

 
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