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Normas y Modelos de Servicio al Cliente

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Normas y Modelos de Servicio al Cliente

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Quiz sobre ISO y modelos de gestión de la experiencia

Created by

Eunice Montalvo Monterrosa
Eunice Montalvo Monterrosa
Colombia

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Normas y Modelos de Servicio al Cliente
 

Normas y Modelos de Servicio al ClienteOnline version

Quiz sobre ISO y modelos de gestión de la experiencia

by Eunice Montalvo Monterrosa
1

¿Qué busca ISO 9001:2015 en las organizaciones?

2

¿Qué especifica ISO 10001:2019?

3

ISO 10002:2018 se centra en:

4

¿Qué propone ISO 10004:2018?

5

Modelos Malcolm Baldrige colocan al cliente en:

6

Baldrige enfatiza la voz del cliente a través de:

7

Baldrige recomienda usar la información para:

8

EFQM integra la voz del cliente dentro de:

9

EFQM sugiere medir fidelización a través de:

10

El objetivo conjunto de ISO y Baldrige/EFQM es:

 
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