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Kuis Komunikasi Telepon Bahasa Indonesia

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Kuis Komunikasi Telepon Bahasa Indonesia

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About this activity

Uji pengetahuan etika telepon.

Created by

Chika Khirana
Chika Khirana
Indonesia

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Kuis Komunikasi Telepon Bahasa Indonesia
 

Kuis Komunikasi Telepon Bahasa IndonesiaOnline version

Uji pengetahuan etika telepon.

by Chika Khirana
1

Tiga komponen penting dalam sapaan pembuka saat menerima telepon kantor adalah...

2

Prinsip "Confident" saat menerima telepon berarti Anda harus...

3

Apa fokus utama saat mendengarkan penelepon?

4

Mana ciri komunikasi yang baik saat telepon?

5

Sikap bersahabat, menolong, dan mengerti emosi penelepon adalah penjelasan dari prinsip...

6

Apa yang perlu dilakukan setelah memahami masalah penelepon?

7

Apa yang dimaksud dengan "Pelanggan internal"?

8

Apa arti etika emas bertelepon secara singkat?

9

Apa tujuan dari pelayanan "service excellent" kepada pelanggan?

10

Sikap keberpihakan kepada pelanggan sebagai bentuk rasa empati dan kepedulian untuk mengatasi keluhan atau ketidakpuasan merupakan unsur pelayanan prima yang disebut...

11

Kemampuan dasar yang harus dimiliki karyawan agar dapat melakukan program pelayanan prima adalah...

12

Berikut adalah enam unsur pokok dalam service excellent, kecuali...

 
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