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Manejo de Conflictos con Pacientes

Quiz

Played 19

About this activity

Quiz rápido sobre manejo de conflictos.

Created by

Guatemala

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Manejo de Conflictos con Pacientes
 

Manejo de Conflictos con PacientesOnline version

Quiz rápido sobre manejo de conflictos.

by Angel Ariel Martinez Chavarria
1

Ingresa tu nombre completo

Respuesta escrita

2

Mantener la calma ayuda a reducir la escalada de conflicto.

3

Es aceptable elevar la voz para hacerse entender.

4

Escuchar activamente facilita entender la queja.

5

Ofrecer disculpas falsas mejora la confianza.

6

Repetir lo que dice el paciente ayuda a confirmar comprensión.

7

Es importante nuestro lenguaje no verbal para atender pacientes

8

Pedir al paciente que se calme hablando más alto es recomendable.

9

Es correcto escalar un conflicto cuando agote todas las herramientas para resolverlo

10

Utilizar lenguaje negativo durante una conversación con el paciente es correcto

11

De los siguiente grupos cual es el correcto referente a los pilares del Hospital

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