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Emotional Intelligence & Conflict Quiz

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Emotional Intelligence & Conflict Quiz

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About this activity

Test your EI and conflict skills.

Created by

Londiwe
Londiwe
South Africa

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Emotional Intelligence & Conflict Quiz
 

Emotional Intelligence & Conflict QuizOnline version

Test your EI and conflict skills.

by Londiwe
1

A customer raises their voice about a delayed order. What should you do first?

2

Which body language shows empathy?

3

If you feel stressed during a customer complaint, the best response is:

4

Customer says: “This service is terrible!” What’s the best response?

5

After handling a tough complaint, how can you improve next time?

6

Emotional intelligence is the ability to recognize, understand, and manage:

7

Conflict resolution means avoiding all conflict at work.

8

A customer yells because their order is late. You feel angry inside. What is the best response?

9

Which skill from this training will help you most at work?

10

What is a key conflict-resolution technique?

 
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