Module 3: Quality & SOP Check QuizOnline version Gamified checks on SOPs, quality, and common error prevention. by Lesetja J Ledwaba 1 What is the primary purpose of a quality check in a process SOP? a Ensure outputs meet defined standards b Reduce team size c Increase workload d Eliminate all steps 2 Which action best demonstrates SOP adherence during a task? a improvising on the fly b changing the SOP without approval c skipping optional steps d Following the documented steps exactly 3 What should you do if a step in the SOP is unclear? a Document a workaround b Guess the intent c Pause and escalate for clarification d Skip the step 4 Which error is most preventable with a pre-check list? a Over-documentation b Missing critical data c Perfect timing d Excellent performance 5 Which metric best indicates SOP compliance over time? a Profit margin b Cycle time c Conformance rate d Customer satisfaction only 6 What is a key benefit of gamified checklists? a Guarantees no errors ever b Eliminates supervision c Increases completion accuracy d Reduces training needs to zero 7 If a common error is repeated, what is the best action? a Extend deadline b Blame the operator c Ignore it d Update the SOP and retrain 8 What should be logged automatically for supervisors? a Unused data fields b Scores and completion times c Non-relevant metrics d Personal emails 9 Which practice supports prevention of common errors? a Double-check critical fields before submission b Delegate all checks to others c Skip checks for speed d Rely on memory 10 During a quality check, which is essential to maintain? a Assuming outcomes b Objective verification against standards c Team gossip d Subjective guesses
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