New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Empathy in Customer Service Quiz

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Empathy in Customer Service Quiz

Quiz

Played 1
Create copy

About this activity

Branching scenarios on empathetic replies.

Created by

Agri Ntsime
Agri Ntsime
South Africa

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Empathy in Customer Service Quiz
 

Empathy in Customer Service QuizOnline version

Branching scenarios on empathetic replies.

by Agri Ntsime
1

In a calm tone, what is a good first reply to a frustrated customer?

2

Which is best to show active listening?

3

If a mistake happened, what should you do?

4

What is helpful when emotions run high?

5

Which phrase demonstrates empathy?

6

When offering a solution, you should?

7

How to handle repetitive complaints?

8

What role does tone play?

9

If customer threatens a bad review, respond by?

10

Best practice after resolving issue?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.