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Enfoque orientado al cliente: A-Z

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Enfoque orientado al cliente: A-Z

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About this activity

Palabras clave de enfoque al cliente: A-Z.

Created by

Cristel Hernández
Cristel Hernández
Costa Rica

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Enfoque orientado al cliente: A-Z
 

Enfoque orientado al cliente: A-ZOnline version

Palabras clave de enfoque al cliente: A-Z.

by Cristel Hernández
A
C
E
G
H
I
M
N
O
P
Q
R
S

Empieza por A

Enfoque que coloca las necesidades del cliente en el centro de las decisiones de la empresa.

Empieza por C

Proximidad y disponibilidad para entender y responder a las inquietudes del usuario.

Empieza por E

Capacidad de entender y sentir lo que experimenta el cliente para adaptar soluciones.

Empieza por G

Compromiso de respaldar el producto o servicio ante posibles fallos.

Empieza por H

Transparencia en información y promesas para generar confianza.

Empieza por I

Mostrar interés real por las necesidades del usuario durante el proceso.

Empieza por M

Impulso para buscar soluciones que aporten valor al usuario.

Empieza por N

Identificación de lo que el cliente realmente requiere para resolver su problema.

Empieza por O

Colocar al cliente en el centro de las decisiones y procesos.

Empieza por P

Ajustar productos o servicios a las preferencias y circunstancias del usuario.

Empieza por Q

Expresión del cliente sobre una experiencia insatisfactoria para mejorar.

Empieza por R

Asumir compromisos y cumplirlos para garantizar una buena experiencia.

Empieza por S

Grado en que se cumplen o superan las expectativas del cliente.

 
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