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A-Z de Atención al Cliente

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A-Z de Atención al Cliente

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About this activity

Adivina cada palabra para mejorar tu servicio.

Created by

Mónica Jiménez
Mónica Jiménez
Mexico

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A-Z de Atención al Cliente
 

A-Z de Atención al ClienteOnline version

Adivina cada palabra para mejorar tu servicio.

by Mónica Jiménez
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

Starts with A

Tratar con cortesía y empatía hacia el cliente.

Starts with B

Trato correcto y respetuoso durante la atención.

Starts with C

Interacción agradable y cordial con el cliente.

Starts with D

Actitud rápida para atender y gestionar incidencias.

Starts with E

Capacidad de entender y compartir los sentimientos del cliente.

Starts with F

Comentario recibido para mejorar servicios.

Starts with G

Compromiso de cumplir lo prometido y cubrir lo adquirido.

Starts with H

Atención amable y disponible durante la comunicación.

Starts with I

Intercambio de información entre cliente y empresa.

Starts with J

Período de atención al cliente o turnos de servicio.

Starts with K

Indicador clave para medir rendimiento del área de atención.

Starts with L

Fidelización del cliente mediante experiencias positivas.

Starts with M

Gestión de conflictos y búsqueda de soluciones.

Starts with N

Índice que mide la probabilidad de recomendar la empresa.

Starts with O

Análisis detallado de la interacción para mejorar procesos.

Starts with P

Acción anticipada para resolver problemas antes.

Starts with Q

Manifestación de insatisfacción para registrar un fallo.

Starts with R

Solución efectiva a un problema reportado.

Starts with S

Grado de contento del cliente tras una interacción.

Starts with T

Periodo de respuesta del servicio.

Starts with U

Cliente o persona que recibe la asistencia.

Starts with V

Expresión de la voz del cliente en la empresa.

Starts with W

Flujo de procesos para atender solicitudes.

Starts with X

Formato de datos para estructurar información de tickets.

Starts with Y

Canal de video para brindar instrucciones o servicio.

Starts with Z

Aplicación de videollamadas para atención remota.

 
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