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Sello de Excelencia en Atención al Cliente

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Sello de Excelencia en Atención al Cliente

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Soluciones rápidas a quejas de clientes.

Created by

luz marina suarez becerra
luz marina suarez becerra
Spain

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Sello de Excelencia en Atención al Cliente
 

Sello de Excelencia en Atención al ClienteOnline version

Soluciones rápidas a quejas de clientes.

by luz marina suarez becerra
1

¿Qué frase demuestra empatía ante una queja por entrega tardía?

2

Un cliente levanta la voz y se muestra agresivo. ¿Cómo deberías reaccionar?

3

Qué respuesta evita confrontación con el cliente?

4

¿Qué opción transmite proactividad?

5

Qué frase ayuda a calmar a un cliente?

6

Si no puedes resolver el problema de un cliente, ¿Qué deberías hacer?

7

¿Qué frase evita lenguaje defensivo?

8

¿Cuál de estas frases transmite mayor empatía hacia el cliente?

9

Qué frase es adecuada para una queja grave?

10

Qué respuesta prioriza al cliente?

11

Un cliente se queja porque recibió un producto defectuoso. ¿Qué deberías hacer primero?

 
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