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Comunicación y atención al cliente

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Comunicación y atención al cliente

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About this activity

Test de aprendizaje de la unidad 2

Created by

Sandra Martínez
Sandra Martínez
Spain

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Comunicación y atención al cliente
 

Comunicación y atención al clienteOnline version

Test de aprendizaje de la unidad 2

by Sandra Martínez
1

Saludo-puerta-habitación: Llamas a la 407 para una petición, ¿Cómo saludas al cliente?

2

¿Qué actitud necesitas tener ante una queja?

3

¿Cuál es la principal característica de la escucha activa?

4

¿Cuál de las opciones es una norma básica de imagen personal?

5

Para la puesta a punto de espacios de evento, ¿qué tengo que tener en cuenta?

 
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