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IA en la Experiencia del Cliente

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IA en la Experiencia del Cliente

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About this activity

A cada letra, una palabra sobre IA y CX.

Created by

Valentina Ardila Roa
Valentina Ardila Roa
Colombia

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IA en la Experiencia del Cliente
 

IA en la Experiencia del ClienteOnline version

A cada letra, una palabra sobre IA y CX.

by Valentina Ardila Roa
C
D
E
H
I
P
R
S
A
N
U

Empieza por C

Asistente virtual que ofrece respuestas rápidas durante la atención.

Empieza por D

Información recopilada para personalizar respuestas y soluciones.

Empieza por E

Percepción del cliente durante la interacción con la marca y servicios.

Empieza por H

Registro de interacciones pasadas para personalizar la atención.

Empieza por I

Comunicación entre el cliente y la empresa (puede ser humana o automática).

Empieza por P

Adaptar respuestas y ofertas según el perfil y contexto del usuario.

Empieza por R

Sugerencia de productos o contenidos según tus gustos.

Empieza por S

Asistencia guiada por IA para resolver dudas y problemas.

Empieza por A

Proceso que se realiza sin intervención humana, gracias a la tecnología.

Empieza por N

Lo que el cliente espera o requiere que una empresa le solucione o satisfaga. Pista: Todos los clientes tienen algunas...

Empieza por U

Quien usa un sistema o servicio, y espera que se le entienda y atienda bien.

 
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