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About this activity

You will be e better person

Created by

35_I Kadek Andika Pratama
35_I Kadek Andika Pratama
Singapore

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You will be e better person

by 35_I Kadek Andika Pratama
1

What should you do first when a guest complains?

2

What does “handling complaint” mean?

3

What is the polite way to respond to a complaint?

4

After apologizing, what should you do next?

5

Why should you stay calm when handling a complaint?

6

Which sentence shows empathy?

7

What should you not do when a customer complains?

8

What is the main goal of handling complaints?

9

Which sentence is a good way to end a complaint conversation?

10

What should you say if the guest’s food is cold?

 
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