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ITSM ITIL A-Z

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ITSM ITIL A-Z

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About this activity

Guess an ITIL-related term for each letter from A to Z.

Created by

Angel r. Gutierrez
Angel r. Gutierrez
Mexico

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ITSM ITIL A-Z
 

ITSM ITIL A-ZOnline version

Guess an ITIL-related term for each letter from A to Z.

by Angel r. Gutierrez
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
Q
R
S
T
U
V
X
Y
Z

Empieza por A

Ability of a service to be usable when needed, typically covered by capacity and continuity considerations.

Empieza por B

A reference level used to compare current performance or status for ongoing service management.

Empieza por C

A record of components and their relationships that supports change and impact analysis.

Empieza por D

Phase focused on creating services and processes that meet requirements and constraints.

Empieza por E

A detectable change that may require a response to maintain service quality.

Empieza por F

A distinct capability within a service management organization responsible for specific activities.

Empieza por G

Structures and processes to direct and control IT across the organization.

Empieza por H

Actions taken to process incidents, requests, or changes through defined procedures.

Empieza por I

An unplanned disruption or degradation of a service requiring fast restoration.

Empieza por J

Decision-making activity to assess risk, priority, and appropriate response in ITSM.

Empieza por L

Stages through which a service or process evolves from inception to retirement.

Empieza por M

Quantitative measures used to evaluate performance and progress of services.

Empieza por N

Alerts or messages sent to stakeholders about events, incidents, or changes.

Empieza por O

Day-to-day activities and tasks that keep services running as intended.

Empieza por P

Structured sequence of activities designed to achieve a specific objective in ITSM.

Empieza por Q

Degree to which a service or process satisfies stated requirements.

Empieza por R

Approved deployment of a collection of changes into a live environment.

Empieza por S

Deliverable that provides value by facilitating outcomes for a user.

Empieza por T

Software and utilities supporting workflows, automation, and data collection.

Empieza por U

Foundational contracts or arrangements that support service delivery.

Empieza por V

External provider supplying products or services used in delivering IT services.

Empieza por X

Structured data format often used to exchange information between systems.

Empieza por Y

Standard measurement used to compare performance against targets.

Empieza por Z

Aim to minimize errors by rigorous quality and change controls during delivery.

 
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