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Gestión de Servicios de TI y Buenas Prácticas ITIL

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Gestión de Servicios de TI y Buenas Prácticas ITIL

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About this activity

Demuestra cuánto sabes sobre la Gestión de Servicios de TI (ITSM) y el marco de buenas prácticas ITIL.
A través de este quiz podrás repasar conceptos esenciales como los niveles de servicio, las dimensiones de ITIL 4, las 34 prácticas, y los pasos para implementar ITIL dentro de una organización.

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Jëssïcä
Jëssïcä
Mexico

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Gestión de Servicios de TI y Buenas Prácticas ITIL
 

Gestión de Servicios de TI y Buenas Prácticas ITILOnline version

Demuestra cuánto sabes sobre la Gestión de Servicios de TI (ITSM) y el marco de buenas prácticas ITIL. A través de este quiz podrás repasar conceptos esenciales como los niveles de servicio, las dimensiones de ITIL 4, las 34 prácticas, y los pasos para implementar ITIL dentro de una organización.

by Jëssïcä
1

¿Qué busca principalmente el IT Service Management (ITSM)?

2

¿Qué significa ITIL?

3

¿Cuál es el objetivo principal del ITIL dentro del ITSM?

4

¿En qué década nació ITIL?

5

Qué documento formal define los niveles de servicio entre el proveedor y el cliente?

6

¿Cuál es la diferencia principal entre un SLA y un OLA?

7

¿Qué es un UC (Underpinning Contract)?

8

¿Cuáles son las cuatro dimensiones del modelo ITIL 4?

9

¿Cuántas prácticas define ITIL 4?

10

¿Qué práctica se encarga de resolver interrupciones o degradaciones no planificadas del servicio?

11

¿Qué beneficios ofrece aplicar ITIL en una organización?

12

¿Qué significa “valor” dentro del ITSM?

 
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