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UF0036_MF0241_2 Quizz de l'Atenció al Client

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UF0036_MF0241_2 Quizz de l'Atenció al Client

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Played 9 %Accuracy 67 Average time 02:05
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Test de coneixements sobre servei i fidelitzaciód del client

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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UF0036_MF0241_2 Quizz de l'Atenció al Client
 

UF0036_MF0241_2 Quizz de l'Atenció al ClientOnline version

Test de coneixements sobre servei i fidelitzaciód del client

by Miguel Ángel Docencia
1

Quin és l'objectiu principal del servei d'Atenció al Client?

2

Quina de les següents característiques és clau en atenció al client?

3

Què significa fidelització en termes de màrqueting?

4

Quin flux és essencial per transmetre necessitats del client a production?

5

Quin element és necessari per tractar incidències de forma efectiva?

6

Què estableix la normativa per a grans empreses en atenció al client?

7

Qui és l'encarregat de rebre i gestionar queixes per prevenir problemes?

8

Quin és un efecte de veure la fidelització com a estratègia?

9

Quin és el millor enfocament per a la gestió postvenda?

10

Quina pràctica ajuda a prevenir problemes interns?

 
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