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Gestion de conflit pour AES

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Gestion de conflit pour AES

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Quiz sur la gestion de conflit AES

Created by

Muriel M.
Muriel M.
France

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Gestion de conflit pour AES
 

Gestion de conflit pour AESOnline version

Quiz sur la gestion de conflit AES

by Muriel M.
1

Quel est le premier pas dans la gestion d'un conflit ?

2

Quelle technique favorise l'écoute active ?

3

Quel élément est important pour désamorcer une tension ?

4

Quel outil peut aider à trouver une solution ?

5

Quelle étape vient après avoir exprimé les ressentis ?

6

Quel style de communication est recommandé ?

7

Quel est le but d'un accord gagnant - gagnant?

8

Quelle action évite les malentendus ?

9

Quand faut-il impliquer un tiers ?

10

Quel est un signe d'un conflit sain ?

 
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