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Herramientas y Canales Modernos

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Herramientas y Canales Modernos

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Herramientas y Canales Modernos

Created by

Alejandro Tellez
Alejandro Tellez
Colombia

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Herramientas y Canales Modernos
 

Herramientas y Canales ModernosOnline version

Herramientas y Canales Modernos

by Alejandro Tellez
A
B
C
D
E
F
G
H
I
J

Empieza por A

Es la base de toda interacción con el cliente, sin importar el canal.

Empieza por B

Lugar donde se almacena toda la información del cliente en el CRM.

Empieza por C

Elemento esencial que debe adaptarse según el canal usado.

Empieza por D

En correos y CRM, es clave para dejar constancia del contacto.

Empieza por E

Capacidad de ponerse en el lugar del cliente para entender su situación.

Empieza por F

Permite mejorar el servicio escuchando las opiniones de los clientes.

Empieza por G

Proceso de organizar y dar seguimiento a tickets o casos.

Empieza por H

Registro de interacciones pasadas que permite personalizar la atención.

Empieza por I

Cualidad esperada especialmente en chat o redes sociales.

Empieza por J

Capacidad para responder con criterio ante quejas o crisis en línea.

 
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