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Neste quis interativo, podemos aprender enquanto competimos por uma caixa de bis

Created by

pamela souza
pamela souza
Brazil

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Financeiro- teste1Online version

Neste quis interativo, podemos aprender enquanto competimos por uma caixa de bis

by pamela souza
1

Se o cliente relatar que a descrição da cobrança é do Google, qual é a ação imediata que o atendente deve tomar?

2

Em caso de 'Assinatura não encontrada' e confirmação de que um terceiro usou os dados do cartão, qual é a orientação CORRETA para o cliente?

3

Qual a categorização correta para o contato quando o cliente confirma que um familiar/amigo usou seu cartão?

4

Se a assinatura não for encontrada e o cliente negar o uso por terceiro, qual a solicitação a ser aberta e qual a necessidade de segurança para o cliente?

 
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