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About this activity

(Sep-Oct review)

Created by

Brittany Lewis
Brittany Lewis
Jamaica

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RefresherOnline version

(Sep-Oct review)

by Brittany Lewis
1

A customer reaches out reporting that their RYZE Superfoods bag arrived torn, and they mention they purchased it from our website. You’re filling out the CAF form to report the issue.

2

What two pieces of information must be included when escalating an Amazon order to our AMZ team?

3

What should you do if the customer cannot provide an Amazon Order ID?

4

Which macro should be used to obtain customer details for Amazon order verification?

5

What should you select if the issue is not related to a product or the product is unclear?

6

What should happen if a customer reports an incomplete order but doesn’t specify the product?

7

Which macros should be used for customer data deletion or marketing opt-out requests?

8

What triggers the start of processing a customer’s data deletion request?

9

I want a refund. This is really frustrating! I was charged again for my subscription even though I canceled it weeks ago. I also tried to aaccess the account, but the system kept giving me an error. Now I’ve been double charged. What contact reason should be selected?

10

Hi, I just moved and need to update my mailing address and phone number in my account. I tried doing it through the portal but couldn’t find the option. Can you help me update it? What contact reason should be selected?

 
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