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Quizz de Atención al Cliente

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Quizz de Atención al Cliente

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Prueba tus habilidades de servicio al cliente.

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Quizz de Atención al Cliente
 

Quizz de Atención al ClienteOnline version

Prueba tus habilidades de servicio al cliente.

by
1

¿Qué es imprescindible hacer al recibir una queja de un cliente?

2

Si un cliente no entiende una instrucción, ¿qué deberías hacer?

3

¿Qué significa un buen tono en la atención al cliente?

4

¿Qué servicio debe priorizarse ante un fallo crítico?

5

¿Qué es crucial al manejar una queja por teléfono?

6

En venta cruzada, ¿cuál es la clave?

7

¿Que hacer si un cliente te falta al respeto?

8

Si no puedes resolver un problema, ¿qué debes hacer?

9

¿Qué mejora la experiencia del cliente?

10

¿Cuál es un indicador de buen servicio?

 
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