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Razones para no contratar plataforma

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Razones para no contratar plataforma

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Cuestionario del por qué nuestros clientes no deberían contratar una plataforma

Created by

Diana Bermudez
Diana Bermudez
Colombia

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Razones para no contratar plataforma
 

Razones para no contratar plataformaOnline version

Cuestionario del por qué nuestros clientes no deberían contratar una plataforma

by Diana Bermudez
1

¿Cuál es una razón clave por la que los clientes prefieren contratar directamente una plataforma de Contact Center?

2

¿Qué porcentaje representa normalmente el costo de la plataforma en la tarifa de un BPO?

3

¿Cuál es una desventaja del licenciamiento directo por parte del cliente?

4

¿Qué impacto tiene la falta del módulo WFM en la operación del Contact Center?

5

¿Qué riesgo se corre al no poder descargar llamadas masivas desde la plataforma del cliente?

6

¿Cuál es una consecuencia de no contar con infraestructura escalable para reportes?

7

¿Qué sucede si el cliente no aprueba licencias adicionales en meses de alta demanda?

8

¿Por qué se considera que el cliente compite con su propio core de negocio al adquirir la plataforma?

 
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