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Cobranza con Empatía

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Cobranza con Empatía

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About this activity

Caso de cobranza responsable y empática.

Created by

Angela catalina Silva caro
Angela catalina Silva caro
Colombia

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Cobranza con Empatía
 

Cobranza con EmpatíaOnline version

Caso de cobranza responsable y empática.

by Angela catalina Silva caro
1

¿Qué valor impulsa una cobranza empática?

2

Primero en una llamada de cobranza, ¿qué debe hacer?

3

¿Qué actitud favorece la responsabilidad en cobranza?

Escoge una o varias respuestas

4

¿Qué elemento mejora la confianza del deudor?

5

En caso de dificultad para pagar, ¿qué hacer?

6

¿Qué tono se recomienda usar?

7

¿Qué debe evitarse para una cobranza responsable?

8

Si hay un conflicto, ¿qué hacer?

9

¿Qué implica responsabilidad en cobranza?

10

¿Qué papel tiene la empatía en el proceso?

 
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