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Week 30 : Customer service basics

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Week 30 : Customer service basics

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Customer service basics

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APEXIA
APEXIA
Morocco

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Week 30 : Customer service basics
 

Week 30 : Customer service basicsOnline version

Customer service basics

by APEXIA
1
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What is the main idea of this report?

2
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What was the key takeaway from the seminar?

3
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What is the main purpose of this announcement?

4

Professional agents speak as clearly as possible to ensure the customer feels understood. What does this sentence highlight?

5

“Could you please tell me when the event will take place?” sounds more polite than “When does the event happen?” Why is the first question more polite?

6

“I’ll do my best to solve your issue quickly.” shows both commitment and good manners. What makes this statement polite?

7

Customers appreciate when agents say, “Thank you for your patience,” instead of “Wait.” What is the main difference between these two?

8

Customer service training encourages agents to speak as politely as they can, even with angry customers. What does “as politely as” mean here?

9

Cultural events often take place where people get together, share traditional food, and enjoy the moment. What does “take place” mean?

10

Could you please repeat that more slowly? Your accent is as beautiful as it is unique. Which part shows a polite indirect request?

11

The conference will take place next week, and we’re all looking forward to meeting our clients in person. What does “looking forward to” express?

12

“Please hold on while I check your file” sounds softer than “Wait.” Why does “Please hold on” sound better?

13

The manager spoke as confidently as the trainer, and both inspired the new staff. What is compared in this sentence?

14

Let me check that for you” is a phrase that shows both efficiency and willingness to help. Which value does this phrase express?

15

Even when the internet speed wasn’t as stable as usual, the agent kept calm and apologized politely. Which adverb of manner is shown here?

 
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