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SFU105 - Comunicação Assertiva, Influência e Persuasão

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SFU105 - Comunicação Assertiva, Influência e Persuasão

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About this activity

Este quiz testa sua habilidade de criar conexão genuína (rapport) em diferentes formatos de comunicação — chat, telefone ou presencial.
Ao longo das perguntas, você vai refletir sobre como pequenas escolhas de linguagem, tom e empatia fazem toda a diferença na experiência do cliente.

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GP Strategies
GP Strategies
Brazil

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SFU105 - Comunicação Assertiva, Influência e Persuasão
 

SFU105 - Comunicação Assertiva, Influência e PersuasãoOnline version

Este quiz testa sua habilidade de criar conexão genuína (rapport) em diferentes formatos de comunicação — chat, telefone ou presencial. Ao longo das perguntas, você vai refletir sobre como pequenas escolhas de linguagem, tom e empatia fazem toda a diferença na experiência do cliente.

by GP Strategies
1

Quando o atendimento é por CHAT, o que mais ajuda a manter o rapport?

2

No atendimento por CHAT, o que transmite empatia?

3

No atendimento por TELEFONE, o rapport depende principalmente de:

4

Durante uma ligação, o que mais quebra o rapport?

5

Como demonstrar rapport quando o cliente interno está irritado no chat?

6

Em qualquer canal (chat, voz ou presencial), rapport acontece quando:

 
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