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Calidad según Drucker

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Calidad según Drucker

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About this activity

Cita de Drucker sobre calidad

Created by

emily recalde lara
emily recalde lara
Spain

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Calidad según Drucker
 

Calidad según DruckerOnline version

Cita de Drucker sobre calidad

by emily recalde lara
1

¿Qué dijo Peter Drucker sobre la calidad?

2

¿Para qué sirve la tarjeta de evaluación invisible?

3

El cliente se siente satisfecho cuando...

4

¿Cuál es el nombre de la escala mencionada para medir la satisfacción del cliente?

5

Una de las dimensiones analizadas por el método SERVQUAL es:

Escoge una o varias respuestas

6

El personal de contacto se refiere a:

7

¿Qué analiza la discrepancia 1?

8

Que discrepancia corresponde a esta definición: La discrepancia entre las especificaciones de calidad y la prestación real del servicio.

9

Que discrepancia corresponde a esta definición: La diferencia entre las expectativas previas del cliente y las percepciones tras recibir el servicio.

10

Una buena resolución de la discrepancia 2 permite:

 
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