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Cobro persuasivo

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Cobro persuasivo

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About this activity

Serie de preguntas sobre técnicas de cobro persuasivo.

Created by

Estefany Rodriguez
Estefany Rodriguez
Colombia

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Cobro persuasivo
 

Cobro persuasivoOnline version

Serie de preguntas sobre técnicas de cobro persuasivo.

by Estefany Rodriguez
1

¿Cuál es el objetivo principal de un cobro persuasivo?

2

¿Qué debe hacer primero el agente al iniciar la llamada de cobro?

3

Una técnica efectiva es:

4

¿Qué tono facilita la persuasión sin confrontación?

5

En una negociación, es recomendable:

6

Un argumento ético en cobro es:

7

La confirmación por escrito de acuerdos ayuda a:

8

Si el cliente no puede pagar, una alternativa válida es:

9

Qué debe evitarse para no dañar la relación:

10

La documentación adecuada de cada contacto sirve para:

 
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