Applied Business Tool and Technology- Finals Long QuizOnline version Applied tools for hospitality management by Stephanie L Barcelon-Belista 1 You are accommodating a guest who booked through Agoda. Which detail in the reservation should you input to indicate the channel on which the booking was made? a Booking Source b Business Source 2 The manager wants you to print the expected guests who will check in at the hotel tomorrow. Which report should you generate? a Release Reservation List b Arrival List 3 A Chinese guest arrived today at the hotel to check in. Which form should you let him fill out, which will submitted to the local police station for security purposes of the guest and the community? a C Form b X Form 4 A guest booked a room for two (2) nights and requested a bottle of red wine to be placed in her room upon check-in. What operations must you perform to fulfill this request? a Reservation Window – Drop-down symbol – Meal Plan – Contracted – Save b Reservation Window – Drop-down symbol – Remarks – Type – Description – Save 5 A front desk officer has called you, the front office manager, to void a payment she processed due to selecting the wrong payment method. What operations should you perform to successfully void the payment? a Guest Booking – Folio Operations – Payment Record/Transaction – Void b Guest Booking – Audit Trail – Payment Record/Transaction – Void 6 Your guest wants to use your hotel’s swimming pool. Which function should you access to add the charges to the guest’s account? Choose one or more answers a Audit Trail b Folio Operations 7 A front desk officer wants to add a request for a department, indicating what needs to be done, its urgency, and its due date and time to an in-house guest account. Which function under the Booking Details should be used in this case? Choose one or more answers a Task b Message 8 A guest wants to transfer to another room due to a faulty shower in their bathroom. Which system feature should you use? a Room View b Amend Stay c Channel Manager 9 A guest has reserved a room for two (2) nights. After providing the necessary information, the guest was informed that a 50% down payment was required. The guest chose to make this payment using a credit card. How should you process it? a Reservation Window – Billing Summary – Payment Mode – Cash – Credit Card – Add Payment – Add Credit Card – Card Number, Card Holder Name, Expiry Date and CVV – Save Card – Add Payment – Type – Credit Card – Rate (50% downpayment) – Add Payment b Reservation Window–Billing Summary–Payment Mode–Cash–CreditCard–AddPayment–AddPayment–Type–CreditCard–Rate(50%downpayment)–Add Payment ReservationWindow–BillingSummary–PaymentMode–Credit–AddPayment–Type–Rate(50%downpayment)–Add Payment 10 You are assisting an in-house guest who wants access to the hotel's swimming pool. Which action should you take in the property management system to fulfill the guest's request? a Guest Account – Edit Reservation – Folio Operations – Add Charges – Swimming Pool – Add b Guest Account – Edit Reservation – Room Charges – Update Details – Swimming Pool – Add c Guest Account – Edit Reservation – Room Charges – Update Details – Restaurant – Add 11 What should you do to close the day’s transactions and change the system date for the next day’s operations? a Perform night audit b Perform cashier reconciliation c Perform Manager Discount 12 Which system operation should you access to update the status of rooms after guests have checked out? a Housekeeping > House Status b Housekeeping > Work Order c Housekeeping > Cleaner 13 During checkout, a guest presented her identification to avail of the 20% employee discount on her stay. What operation should you perform to process the employee discount? a Guest’s Booking - Folio Operations – Apply Discount – Discount Type – Amount – Add b Guest’s Booking - Booking Details – Payment Mode – Discount Type – Amount – Save c Guest’s Booking - Folio Details – Payment Mode – Discount Type – Amount – Save 14 A front desk officer has called you, the front office manager, to void a payment she processed due to selecting the wrong payment method. What operations should you perform to successfully void the payment? a Guest Booking – Folio Operations – Payment Record/Transaction – Void b Guest Booking – Audit Trail – Payment Record/Transaction – Void c Guest Booking – Booking Details – Payment Record/Transaction – Void 15 A guest has booked a day-use reservation with her husband as a room sharer. They have requested a dry cleaning service for the dress and suit they will use for an evening event. What steps should you follow to process their request? a Edit Reservation – Guest Details – Add Room Sharer – Room Sharer Details – Save; Folio Operations – Guest’s Folio – Add Charges – Laundry – Add b Edit Reservation – Folio Operations - Add Room Sharer – Room Sharer Details – Save; Folio Operations – Guest’s Folio – Add Charges – Laundry – Add c Edit Reservation –Booking Details - Add Room Sharer – Room Sharer Details – Save; Folio Operations – Guest’s Folio – Add Charges – Laundry – Add d 16 To retrieve a summary of all orders for the day, including those that are running, settled, and voided. Which function should you use to access the information? a Account Lookup b Order Summary c Dashboard 17 Which function or order type should be selected in the Point-of-Sale (POS) system to directly process an order from a customer who is purchasing food for consumption off-premises? a Take Away b Delivery Manager c Room Service 18 A hotel guest has called to order a menu item for in-room delivery. Which specific function or order type within the Point-of-Sale (POS) or Property Management System (PMS) should be utilized to correctly process and post this order to the guest's folio? a Delivery Manager b Room Service c Take Away 19 If a cashier has recorded no customer orders or sales transactions during their shift, which specific declaration or function within the POS system must be accessed and confirmed to correctly close the register and account for the zero sales activity? a No Sale b Transaction Lock c Void Transaction 20 A manager wants to review and print the sales of each restaurant's menu item. Which operation should he access to generate this? a Reports b Shift Manager c End of Day 21 A guest requests their steak be cooked to a specific temperature, such as medium-rare. Which function within the Point-of-Sale (POS) system, typically known as Modifier Selection or Add Modifiers, should be accessed to accurately apply this cooking instruction to the menu item? a Preparation Remark b Hold Item c Void Item 22 When processing a delivery order, which specific function should be activated in the Point-of-Sale (POS) or Delivery Management System to mark the order as complete and prepared, signaling that it is ready to be assigned to a driver and leave the premises? a Recall b Dispatch c Delivery Time 23 A guest brought a bottle of wine while eating dinner. Which operation allows adding a corkage fee to the guest's bill? a Extra Charge b No Charge c New Order 24 The guests in Table 1 initially asked for separate bills. Hence, the server split their orders individually, but during bill settlement, their boss insisted that he would pay for all their bills. Which function should be used to consolidate all the separated bills? a Merge b No Charge c Complimentary 25 A restaurant shareholder is eating at Table 1. Which operation should be used when offering a beverage free of charge? a Discount > Complimentary Item b Prep. Remark > Free Item c Prep. Remark > Complimentary Item d 26 A new customer ordered a fruit and seafood platter through the delivery hotline, choosing cash on delivery as the payment method. What is the correct delivery process to complete this order after the rider returns to the restaurant? a Add New Guest – Guest Details - Place Order – Fruit Platter and Seafood Platter – Save – Assign Driver – Dispatch – Settle – Cash – Pay – Complete b Add New Guest – Guest Details - Place Order – Fruit Platter and Seafood Platter – Settle - Cash – Assign Driver – Dispatch – Complete c Add New Guest – Guest Details - Place Order – Fruit Platter and Seafood Platter – Save Discount– Assign Driver – Dispatch – Settle – Cash – Pay – Complete 27 A guest dined at The Thai Kitchen Restaurant and provided his credit card and senior citizen ID to settle the bill. What steps should you perform to properly process his payment and apply the senior citizen discount? a Senior Citizen’s Table – Recall – Vat Exempt – Discount – S.C. Discount – Settle – Bank – Credit Card – Pay b Senior CItizen’s Table – Recall – No Charge – Click Yes c Senior CItizen’s Table – Recall – No Charge – Save 28 A dine-in guest has decided to cancel her pancake ala mode order and replace it with an ice cream scoop. What steps should you follow to make this adjustment? a Guest’s Table – Start New Order – Trash Icon beside Pancake Ala Mode – Void – Reason – Ice Cream Scoop – Save b Guest’s Table – Recall – Trash Icon beside Pancake Ala Mode – Void – Reason – Ice Cream Scoop – Save c Guest’s Table – Recall – Trash Icon beside Pancake Ala Mode – New Order – Reason – Ice Cream Scoop – Save 29 A restaurant guest (guest #1) has requested that all food ordered by his friend (guest #2) at another table be charged to his bill. What point-of-sale operations should you perform to accommodate this request quickly? a Guest #2’s Table – Recall – Place Order – Settle and Save to Guest #1’s Table b Guest #2’s Table – Transfer – Transfer Order – Guest #1’s Table c Guest #1’s Table – Transfer – Transfer Order – Guest #2’s Table 30 A guest orders a surf and turf and specifies he wants the steak well done. What steps should you follow to ensure this order is processed correctly? a Guest’s Table – Mains Tab – Main Course Sub-tab – Surf and Turf – Surf and Turf on the ordering display area – Prep. Remark – Well Done – Add b Guest’s Table – Mains Tab – Main Course Sub-tab – Surf and Turf – Surf and Turf on the ordering display area – Void – Well Done – Add c Guest’s Table – Mains Tab – Main Course Sub-tab – Surf and Turf – Surf and Turf on the ordering display area – Cancel Order – Well Done – Add
