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Quiz de Comunicación Telefónica

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Quiz de Comunicación Telefónica

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About this activity

Desafía tus conocimentos sobre llamadas y comunicaciones.

Created by

Ana
Ana
Spain

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Quiz de Comunicación Telefónica
 

Quiz de Comunicación TelefónicaOnline version

Desafía tus conocimentos sobre llamadas y comunicaciones.

by Ana
1

¿Qué describe la estructura típica de una llamada telefónica en negocio?

2

¿Qué parte de la llamada incluye identificarnos y la empresa?

3

¿Qué servicio centraliza comunicaciones entre usuarios en una empresa?

4

¿Qué debe incluir el mensaje al contestador?

5

¿Cuál es una de las pautas de atención telefónica?

6

¿Qué tema cubren las barreras de la comunicación telefónica?

7

¿Qué implica la expresión verbal y no verbal al teléfono?

8

¿Qué aparato sirve para conectar distintos teléfonos internos?

9

¿Qué grupo describe equipos y medios en la comunicación telefónica?

10

¿Qué guía se debe seguir para una videoconferencia según las diapositivas?

 
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